The benefits of shoppable videos: How to improve your customer’s online shopping experience

Shoppable videos are interactive videos to showcase your products. Last year, 82% of the content consumed on the internet was on video. Consumers don’t want to spend their time reading product descriptions anymore; they want someone to explain it from human to human. Shoppable videos allow your customers to shop without leaving the video, send …

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Gen Z Customer Service: 6 Tips to Successful Engagement

How to connect with Gen Z customers and bring them what they are looking for? Knowing how to engage with Gen Z individuals is something many long-established companies still struggle with. Their expectations differ somewhat from Millennials’, and are even further remote from what previous generations sought. Thankfully, it’s nothing insurmountable, so long as you …

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Interactive Video Shopping: A True Game Changer for Online Retail

Consumers are becoming increasingly demanding in terms of the customer experience they expect brands to deliver. The competition is fierce across every industry and, while the web and social media provide various opportunities for businesses, it pays to stay on top of trends and to know how to use them to your advantage. Shoppable videos …

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New Trends in Customer Service: Technology at the Heart of Customer Care

The rise of Internet-based technology has created a world where consumers expect more from brands, who need to keep up with new trends in customer service if they want to stand out. Fortunately, professionals have an ever-growing number of solutions at their disposal to ensure their customers’ satisfaction and to bring them experiences that contribute …

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What Is Live Shopping?

Live shopping has hit the ground running in the e-commerce world, becoming the go-to choice for countless brands to engage their customers and promote their business’s growth. But what is live shopping? And what could it mean for your brand? Our quick guide covers all you need to know about this modern way to reach …

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